Voices of Experience: The Bookstore
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Welcome to the Voices of Experience Bookstore. Brought to you by ICE - Improving Customer Experience. All the books found here are actually purchased through Amazon.com. In the spirit of full disclosure, ICE collects a small commission each time you purchase something through this site. We hope to use these commissions to build even more resources for the customer experience community. Thanks for browsing and we hope you find something cool to read.
Improving Customer Experience

Books that EGM has read or wants to read real soon:

 
Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing 
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 Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing
Authors: Bryan Eisenberg, Jeffrey Eisenberg

List Price: $19.99
Buy Used: $0.18
You Save: $19.81 (99%)



New (72) Used (67) Collectible (1) from $0.18

Avg. Customer Rating: 4.0 out of 5 stars 51 reviews
Sales Rank: 127708
Category: Book
ASIN: 0785218971
Publication Date: June 13, 2006
Availability: Usually ships in 1-2 business days
Condition: With pride from Motor City. All books guaranteed. Best Service, best prices.
A Whole New Mind: Why Right-Brainers Will Rule the Future 
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 A Whole New Mind: Why Right-Brainers Will Rule the Future
Author: Daniel H. Pink

List Price: $15.00
Buy New: $3.65
You Save: $11.35 (76%)



New (60) Used (54) Collectible (2) from $3.65

Avg. Customer Rating: 4.5 out of 5 stars 175 reviews
Sales Rank: 275
Category: Book
ASIN: 1594481717
Publication Date: March 7, 2006
Availability: Usually ships in 1-2 business days
 
All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World 
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 All Marketers Are Liars: The Power of Telling Authentic Stories in a Low-Trust World
Author: Seth Godin

List Price: $23.95
Buy Used: $8.95
You Save: $15.00 (63%)



New (35) Used (29) Collectible (2) from $8.95

Avg. Customer Rating: 4.5 out of 5 stars 90 reviews
Sales Rank: 26910
Category: Book
ASIN: 1591841003
Publication Date: May 19, 2005
Availability: Usually ships in 1-2 business days
Condition: GOOD HARD COVER WITH DUST JACKET. GIFT INSCRIPTION ON SPLASH PAGE. READY TO SHIP
Search Engine Marketing, Inc.: Driving Search Traffic to Your Company's Web Site (Ibm Press) 
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 Search Engine Marketing, Inc.: Driving Search Traffic to Your Company's Web Site (Ibm Press)
Authors: Mike Moran, Bill Hunt

List Price: $49.99
Buy New: $25.00
You Save: $24.99 (50%)



New (41) Used (17) from $24.99

Avg. Customer Rating: 4.5 out of 5 stars 38 reviews
Sales Rank: 16502
Category: Book
ASIN: 0131852922
Publication Date: July 31, 2005
Availability: Usually ships in 1-2 business days
 
Prioritizing Web Usability (VOICES) 
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 Prioritizing Web Usability (VOICES)
Authors: Jakob Nielsen, Hoa Loranger

List Price: $50.00
Buy New: $27.99
You Save: $22.01 (44%)



New (44) Used (12) from $21.50

Avg. Customer Rating: 4.5 out of 5 stars 22 reviews
Sales Rank: 7803
Category: Book
ASIN: 0321350316
Publication Date: April 30, 2006
Availability: Usually ships in 1-2 business days
About Face 2.0: The Essentials of Interaction Design 
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 About Face 2.0: The Essentials of Interaction Design
Authors: Alan Cooper, Robert M. Reimann

List Price: $35.00
Buy New: $8.53
You Save: $26.47 (76%)



New (12) Used (17) from $2.80

Avg. Customer Rating: 3.5 out of 5 stars 39 reviews
Sales Rank: 240555
Category: Book
ASIN: 0764526413
Publication Date: March 17, 2003
Availability: Usually ships in 1-2 business days
 
Designing Interfaces: Patterns for Effective Interaction Design 
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 Designing Interfaces: Patterns for Effective Interaction Design
Author: Jenifer Tidwell

List Price: $49.95
Buy New: $27.17
You Save: $22.78 (46%)



New (34) Used (8) from $27.17

Avg. Customer Rating: 4.5 out of 5 stars 43 reviews
Sales Rank: 3954
Category: Book
ASIN: 0596008031
Publication Date: November 21, 2005
Availability: Usually ships in 1-2 business days
Emotional Design: Why We Love (or Hate) Everyday Things 
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 Emotional Design: Why We Love (or Hate) Everyday Things
Author: Donald A. Norman

List Price: $15.95
Buy Used: $3.10
You Save: $12.85 (81%)



New (31) Used (36) from $3.10

Avg. Customer Rating: 4.0 out of 5 stars 29 reviews
Sales Rank: 39471
Category: Book
ASIN: 0465051367
Publication Date: May 10, 2005
Availability: Usually ships in 1-2 business days
Condition: cover slightly scuffed
 
Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points (VOICES) 
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 Defensive Design for the Web: How to improve error messages, help, forms, and other crisis points (VOICES)
Author: 37signals

List Price: $29.99
Buy New: $13.22
You Save: $16.77 (56%)



New (38) Used (18) from $7.15

Avg. Customer Rating: 3.5 out of 5 stars 36 reviews
Sales Rank: 119487
Category: Book
ASIN: 073571410X
Publication Date: March 12, 2004
Availability: Usually ships in 1-2 business days
Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition 
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 Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition
Author: Steve Krug

List Price: $40.00
Buy New: $22.00
You Save: $18.00 (45%)



New (54) Used (33) from $20.00

Avg. Customer Rating: 4.5 out of 5 stars 420 reviews
Sales Rank: 353
Category: Book
ASIN: 0321344758
Publication Date: August 28, 2005
Availability: Usually ships in 1-2 business days
 
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